We ask for at least 48 hours’ notice to cancel or reschedule.
Please note that deposits are non-refundable, as they help cover time and expenses already incurred in preparing for your appointment.

Yes! Many of our clients book standing appointments every 3–6 weeks. Regular grooming ensures your dog’s coat stays healthy and makes each session quicker and easier for your pet.

Of course. We’re happy to schedule families with more than one dog, and we’ll plan timings to make it as convenient as possible.

Yes, we welcome large and giant breeds, including Newfoundland’s, St. Bernard’s, and Great Danes. These sessions require extra time and care, so please let us know when booking.

Yes, our groomers are trained in breed-standard styling and can prepare show dogs with precision grooming techniques.

Yes, senior dogs often need extra care. We adjust our sessions to be slower and more comfortable, and we avoid unnecessary stress. Non-slip mats, softer brushing tools, and extra rest breaks are all part of our senior-care approach.

If your dog arrives with matted or overgrown coat, additional charges may apply due to the extra time and care required:

• Dematting and coat thinning: €30 per hour. In many cases, we may need to split the grooming into two sessions—one day for dematting and coat thinning, and another day for the full grooming—to allow your dog to rest. Extended full grooming sessions are often not recommended for heavily matted dogs, as they can become stressed or uncomfortable.

   

Severe, impossible-to-detangle mats: An extra €20 per shaving may apply if shaving is necessary. Mats that cannot be combed out safely can cause pain and skin irritation, and dogs may react aggressively due to discomfort. Our priority is always your pet’s safety and well-being, so we carefully plan the grooming session to minimize stress and avoid injury.

If we find fleas or ticks during a grooming session, we will inform you immediately. A flea and tick treatment fee of €20 will be added to cover the cost of specialized flea shampoo and thorough sanitization of our workspace.

For mild cases, we can proceed with a flea shampoo treatment during the session. However, in cases of severe infestations, we may ask you to reschedule after veterinary treatment to ensure the safety and comfort of your pet, as well as to protect all other pets in our salon.

Please let us know in advance. We can adapt grooming sessions to suit dogs with arthritis, skin issues, or other medical needs. For serious concerns, we recommend checking with your vet before booking.